Non-compliance with the Code of Practice

Please note: as the Code of Practice took effect on 16 November 2022, we can only consider complaints arising from events after this date

The complaints procedure established by the Scottish Biometrics Commissioner under the provisions of Section 15 of the Scottish Biometrics Commissioner Act 2020 about failures to comply with the Code of Practice on the acquisition, retention, use and destruction of biometric data for criminal justice and policing purposes in Scotland by Police Scotland, the Scottish Police Authority (SPA) or the Police Investigations and Review Commissioner (PIRC). 

This procedure explains:

• how and under what circumstances you may complain to us
• how we will investigate your complaint
• the juristic status of the Commissioner in relation to the investigation and determination of such matters
• the powers in relation to ensuring compliance with the Code of Practice

Please read the following document prior to completing the complaints form - Complaints Procedure 

If you still want to make a complaint, please complete the following form - Complaints Form 

If you would prefer to print off a copy of our Complaints Form please download it here

An easy read version of the Complaints Procedure can be found here