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Complaints
The Scottish Biometrics Commissioner is committed to providing high-quality customer services. If something goes wrong or you are dissatisfied with our services, please tell us. This document describes our complaints procedure and how to make a complaints. It also tells you about how we will handle your complaint and what you can expect from us.
Please note: as the Code of Practice took effect on 16 November 2022, we can only consider complaints arising from events after this date
The complaints procedure established by the Scottish Biometrics Commissioner under the provisions of Section 15 of the Scottish Biometrics Commissioner Act 2020 about failures to comply with the Code of Practice on the acquisition, retention, use and destruction of biometric data for criminal justice and policing purposes in Scotland by Police Scotland, the Scottish Police Authority (SPA) or the Police Investigations and Review Commissioner (PIRC).
This procedure explains:
- how and under what circumstances you may complain to us
- how we will investigate your complaint
- the juristic status of the Commissioner in relation to the investigation and determination of such matters
- the powers in relation to ensuring compliance with the Code of Practice
Please read the following document prior to completing the complaints form - Complaints Procedure
If you still want to make a complaint, please complete the following form - Complaints Form
If you would prefer to print off a copy of our Complaints Form please download it here
An easy read version of the Complaints Procedure can be found here
PLEASE NOTE - THIS PAGE IS CURRENTLY UNDER REVIEW AND NOT YET COMPLETE
Under the Data (Use and Access) Act 2025, you may make a complaint to the Scottish Biometrics Commissioner if you feel there has been an infringement of the UK GDPR or Part 3 of this Act in connection with your personal data by the Commissioner.
Our Data Protection policy can be found here.
To make a complaint, please complete our online form.
If you would prefer to print off a copy of our Complaints Form please download it here.