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Please note from 5pm Thursday 1 May until 12pm Tuesday 7 May we will not be able to receive emails. Please send it after 12pm Tuesday 7 May. 

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We do not organise biometrics for Canadian Visas. Please click here for for more information.

Complaints against the Scottish Biometrics Commissioner, or complaints about non-compliance with our Code of Practice

Please note from 5pm Thursday 1 May until 12pm Tuesday 7 May we will not be able to receive emails.

Please send it after 12pm Tuesday 7 May. 

Our complaints handling procedure reflects our values and commitment to deliver a transparent Commission.

Complaints handling procedures and form

If you would prefer to print off a copy of our complaints form please download it here  

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