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Accessibility & support - FAQs

We try to make our website and documents easy to use. However, if you cannot access an area or experience a problem, please feedback with this form.

We will also always ensure that reasonable adjustments are made to help people with an interest in our function and can arrange for information in another language or format, or Braille. Please contact us to request this.

Yes, you can give consent for others to act on your behalf e.g. a friend or relative. Please see the ‘Complaints – FAQs’ section above.

We will also always ensure that reasonable adjustments are made to help people with an interest in our function and can arrange for information in another language or format, or Braille. Please contact us to request this.

You may also wish to consider contacting Citizens Advice Scotland, the Law Society of Scotland or the Scottish Independent Advocacy Alliance for additional support.

You may wish to consult your local Citizens Advice Bureau or a solicitor about any further action which may be available

Please refer to the ‘contact us’ section below and where possible we will accommodate your request

You can reach us by telephone, email or in writing, or via the online form. We also have an office in Edinburgh although as we operate hybrid working, staff predominantly work from home – however, any letters or messages will be passed to us by the Bridgeside House reception desk.

  • Bridgeside House, 99 McDonald Road, Edinburgh, EH7 4NS
  • 0131 202 1043
  • contact@biometricscommissioner.scot

Monday to Friday 9am – 5pm